Please refer to our delivery policies on either Etsy or Amazon.

Please note we do not currently ship internationally.

Occasionally orders are returned to us if the address provided was incorrect, incomplete or if a delivery note was left and the item was not called for by the recipient.

In this case, we will contact you via the email address that placed the order and you can decide if you would like to pay for us to re-send it or if you would prefer a refund. 

If you do not re-arrange delivery with us within 28 days of the notice, we will dispose of the product and no refund will be processed.

UK orders: Our standard delivery service is via Royal Mail and, unless Tracked Delivery has been selected, we are unable to provide any information on the whereabouts of your order in the shipping process.

Delivery dates are not guaranteed and may be affected by external factors and service levels in different regions. An item shall be deemed as lost if Royal Mail hasn’t delivered by the due date plus 10 working days.  Please contact us if your item has not arrived by this time.

Delivery dates are not guaranteed and may be affected by external factors, including customs and border checks.  An item shall be deemed as lost if Royal Mail hasn’t delivered by the due date plus 25 working days.  Please contact us if your item has not arrived by this time.