DELIVERY AND SHIPPING

UK Shipping

Orders placed before 1pm (UK GMT) will be shipped the same working day.

Orders placed after 1pm (UK GMT) will be shipped the next working day.

Cards and Fridge Magnets are shipped Royal Mail 1st Class Post and cost 85p.

All other items are shipped Royal Mail Tracked 24 and cost £3.99

Spend over £25 to receive FREE SHIPPING.

INTERNATIONAL SHIPPING

Our standard shipping is TRACKED. Delivery times and fee's vary according to destination.

European orders aim to arrive between 5 and 7 days.

Rest of the World orders aim to arrive between 7 and 10 days.

Returns

In the unlikely event that you are unhappy with your order, please let us know immediately and within 3 days of receiving your order. Buyer pays return postage and all items must be returned in the same condition that you received them within 30 days of receipt.
A refund of the order value will be issued on receipt of the returned item.

We do not accept exchanges, unwanted items should be returned as above for a refund and a new order made for the required item.

Unless they arrive damaged or defective. we are afraid we cannot accept returns for custom or personalised orders.

DAMAGE

In the unlikely event of damage to your order, please let us know immediately or at least within 3 days of receiving your order. We require that you either return the damaged item to us or send evidence of the damage in the form of photographs before we can issue a refund or send a replacement.

Delivery Problems

Occasionally orders are returned to us if the address provided was incorrect, incomplete or if a delivery note was left and the item was not called for by the recipient. In this case, we will contact you via the email address that placed the order and you can decide if you would like to pay for us to re-send it or if you would prefer a refund. 

If you do not re-arrange delivery with us within 28 days of the notice, we will dispose of the product and no refund will be processed.

LOSS

UK orders: Our standard delivery service is via Royal Mail and, unless Next Day Delivery has been selected, we are unable to provide any information on the whereabouts of your order in the shipping process.

Delivery dates are not guaranteed and may be affected by external factors and service levels in different regions. An item shall be deemed as lost if Royal Mail hasn’t delivered by the due date plus 10 working days.  Please contact us if your item has not arrived by this time.

International orders: Our standard delivery service is Tracked and tracking numbers will be provided. 

Delivery dates are not guaranteed and may be affected by external factors, including customs and border checks.  An item shall be deemed as lost if Royal Mail hasn’t delivered by the due date plus 25 working days.  Please contact us if your item has not arrived by this time.